Returns & Refunds Policy

At BISSELL® NZ, we stand behind the quality of our home cleaning solutions and offer a straightforward return process for products purchased directly through our website. If you are not completely satisfied with your purchase, you may return your item in its original condition within 30 days for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our dedicated customer support team with your order number and proof of purchase to request a Return Authorization.

• 2.
  Pack Your Product

  Securely pack the item in its original packaging, ensuring all accessories, manuals, and cleaning formulas are included to avoid restocking fees.

• 3.
  Ship to BISSELL® NZ

  Affix the provided return label to your package and drop it off at your nearest authorized courier location for tracked transit back to our warehouse.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your refund back to the original payment method within 7-10 business days.